Workers can be some of the most valuable assets in any organization, and it’s important to keep your workers happy and productive to ensure the success of your business. But with employees spread across multiple locations, it can be difficult to ensure that your employees can work together and stay in touch as effectively as possible.
Microsoft phone system Direct Routing can be an extremely effective solution to this problem, allowing your employees to stay more connected and productive with fewer complications than traditional landline phone systems. Let’s look at some of the key benefits of this powerful tool below.
What Is Microsoft Phone System Direct Routing?
As every business owner knows, making a good first impression with customers can be critical to success. First impressions can come from a variety of aspects of your company’s presentation, but nothing speaks louder than your phone system.
But while you might be able to impress some clients with fancy phones or even technology-savvy features, Microsoft Direct Routing gives you an added advantage in that arena as well. The best part? It doesn’t matter if you use Windows or Linux. Microsoft Direct Routing will integrate flawlessly into any size business—and it comes at no extra cost!
Microsoft works directly with service providers and telephone equipment manufacturers to ensure that Microsoft software will function flawlessly on virtually any existing phone system platform. That way, businesses don’t have to spend money on buying new hardware; they simply take their existing gear and configure it using Microsoft software instead of manufacturer programs and configuration tools.
Using teams direct routing also allows companies to make calls without having networked computers nearby or having constant Internet connectivity—both saving time and increasing overall efficiency!
Benefits of Using Microsoft Direct Routing
Microsoft offers a revolutionary phone system called Microsoft Lync that allows users to connect directly to customers, prospects and partners instead of routing them through a call centre. By setting up Microsoft direct routing, businesses can receive and respond to customer service requests quickly and easily.
Here are three reasons why Microsoft direct routing provides better customer service than traditional call centres.
The ability to route calls based on customer demographics or location
A great feature of Microsoft’s direct routing is its analytics tools, which let you choose how you want calls routed by location or demographic information (customer number, name, etc.). This ensures you never lose track of a lead while they’re waiting for assistance. You also know precisely where each call originates from, allowing your company to focus efforts in specific areas. For example, if there’s an issue with tech support in Los Angeles, you can focus on all incoming calls from that area or even determine whether or not it was a one-time issue.
Easier collaboration between team members
Whether at a call centre or among remote employees, Microsoft’s direct routing makes communication between departments much easier than dealing with multiple lines and transfers. As Microsoft points out, We do more together than we could do apart. And Microsoft Teams' direct routing helps us get more done together. It lets us connect in real-time from wherever we are via audio/video calling, instant messaging, screen sharing, voice mail and presence—so we don’t miss anything important.
Customizable contact profiles
Microsoft features customizable contact profiles so you can gather all necessary details about any caller before taking their call. Information gathered includes names, job titles, numbers, email addresses and history of past interactions. With Microsoft Lync data collected during these interactions is securely stored to use again in future customer conversations. That way you always know exactly what’s needed without having to repeat yourself every time.
How Does Microsoft Phone System Direct Routing Work?
It’s quite simple. If you have an existing PBX (private branch exchange) phone system with Microsoft Exchange integration, you can connect your two systems directly using a device called an IP Gateway.
Once connected, you can use your PBX phone system as your primary line provider for all of your inbound and outbound calls—effectively bypassing public switched telephone network lines altogether! In addition to saving money on call charges and toll-free numbers, there are plenty of other perks to using Microsoft Direct Routing۔
For starters, you no longer need to subscribe to a separate VoIP service to take advantage of cloud-based call recording—Microsoft Exchange Server itself provides free voice mail services that include voice message notifications via email or SMS text messaging, which makes implementing call recording much easier.
And best of all, because Microsoft is fully integrated into your PBX system, things like caller ID information and dialled number detection still function properly when you switch over to Microsoft phone system direct routing.
Not only that, but because Microsoft is so ubiquitous in today’s marketplace (nearly every business uses Microsoft Office at some level), customers are far more likely to recognize incoming faxes when they come through as PDF files instead of raw TIFF scans!
Who Should Use Microsoft Phone System Direct Routing?
Microsoft phone system Direct Routing can be used by businesses of all sizes and industries. Because it allows you to set up multiple phone numbers to ring on one line, it’s a very effective tool for businesses that have outgrown their current number. It also works well for call centres and businesses with several sites around town.
The low cost makes it an ideal solution for any business without enough incoming calls to justify an in-house or cloud-based answering service. You could even use it as a backup in case your in-house system fails! It’s also nice because it doesn’t take much to get started.
Most Microsoft phone system Direct Routing providers will let you try it out for free and then charge based on how many times each unique phone number rings each month. Most plans start at less than $22 per month; at those rates, most businesses would pay more in monthly bills if they tried using their cell phones exclusively.
