When it comes to the healthcare industry, it's important to have all aspects of the practice running smoothly so that patients are seen on time and employees are able to get their jobs done efficiently. But how does your phone system for medical fit into this picture?
With so many facets of your business relying on it, you want to make sure you have an adequate phone system for medical in place and working properly at all times.
Here are eight reasons why you need a proper phone system in healthcare services.
1) Protect your patients' privacy
With so many healthcare-related data breaches happening every year, ensuring that your hospital or clinic's phone system and equipment are properly safeguarded is essential.
With hacks targeting big health organizations in headlines lately, such as Anthem and Premera Blue Cross, it's never been more crucial to ensure that your electronic health records are protected—and a VOIP phone system for medical is just one way to do so. One of our favorite ways to protect patient privacy is through HIPAA compliance.
HIPAA stands for Health Insurance Portability and Accountability Act, which aims to safeguard patients' personal information by requiring strict security standards for medical professionals.
When choosing a VOIP phone system for your healthcare organization, look for ones that offer HIPAA compliance (like those from Avaya). Doing so will help you avoid fines from violating HIPAA regulations.
2) Make calling easy for your clients
It's no secret that most people are comfortable using their phones to make a call, but don't use them as a primary means of communication. Have you ever had to listen to an answering machine when calling someone? It can be off-putting and come across as unprofessional.
By installing a proper phone system for your healthcare business, you can give your patients and clients direct access to you or your team at all times. This way, they will never have to worry about missing an appointment due to full voice mail or having trouble reaching you.
3) Easily track calls
The ability to easily track calls, complete with caller ID and recording, is a massive benefit of VOIP systems. If you have thousands of patients calling in a day, it's essential that you can keep track of who called and when they called.
While phones with tracking abilities used to be prohibitively expensive, VOIP allows businesses to use simple tracking software for next to nothing. With such little cost attached, there's no reason not to opt for such an important business feature.
High-quality audio is one thing to offer callers high-quality video; it's another thing entirely to provide them with high-quality audio. Without quality audio, your clients will notice any distortions or echoes immediately.
4) Reduce costs
One big reason why hospitals aren't jumping on VoIP is that they don't have a clear idea of how much they're currently spending on their systems. Without that baseline, it can be hard to justify the change.
But once you start looking at costs like service contracts and save money by cutting down on hefty telecom fees, it becomes easier to see how a new system could save you big bucks over time.
Plus, if your IT department already uses SIP trunks for other services (like video conferencing), it makes sense to build your network with these tools.
5) Reduce stress
As a healthcare professional, it is your responsibility to provide excellent service to your patients. Unfortunately, answering phones puts pressure on you and can distract you from giving that level of care.
However, when you have an automated phone system for medical in place, managing calls is easier and more efficient, giving you more time to focus on your work.
The extra free time allows you to relax while working—and reduces stress levels overall. Using these tips will help ensure you successfully implement a new phone system for your business.
6) Manage messages effectively
Managing voicemail can be a headache, but a little management is a key to ensuring that staff and patients aren't missing out on important messages.
Voicemail should be seen as an opportunity to help further communicate with patients, so create rules and regulations for staffers regarding how they are expected to handle voicemails.
This way, you won't have to worry about whether or not your staff members are correctly communicating with patients when they call in.
7) Improve staff productivity with advanced call management capabilities
If you're going to be investing in a phone system for medical, you might as well make sure it has advanced call management capabilities. With most VoIP systems, call centre workers can simultaneously place calls over multiple lines and view who's on each line.
Companies can also increase staff productivity by enabling workers to manage calls more efficiently. When that happens, everybody wins. As businesses have become increasingly dependent on technology for communication, they have become increasingly reliant upon high-quality communications tools.
8) Gain control over VoIP
VoIP (Voice over Internet Protocol) is a relatively new way to make phone calls that utilizes your internet connection. While VoIP has great promise, it can be fraught with difficulties and pitfalls when used in healthcare settings.
To ensure that you're using your VoIP system to its full potential, consult a professional who knows everything there is to know about VoIP. Your VoIP should work for you, not against you. So do yourself a favour and get help from an expert!
Conclusion
With all the advances in medical technology, it's no wonder that healthcare providers need a proper phone system to keep patients and their families connected. Thanks to Wavetel, you can now enjoy advanced voice services that are affordable and reliable in your business.
From the comfort of your office, you can manage your calls with ease and ensure that everyone is connected and having a great experience. Don't wait any longer, sign up today and experience the best patient experiences start with Wavetel!
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